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FAQ

FAQ
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Why should I buy my designer eyewear from Designer Glasses?

Designer Glasses are one of the oldest optical websites on the internet having been trading since 1999. We have thousands of satisfied customers who have purchased from us online from all over the world.

We pride ourselves on our excellent levels of service and knowledge of our experienced optical staff. Our established reputation has allowed us greater buying power directly from some of the most exclusive designer brand manufacturers. This allows us to offer our customers the latest designer eyewear at extremely competitive prices all of which are guaranteed authentic. 

Are your designer products authentic?

Absolutely Yes! We guarantee that all of our products are 100% Authentic. Designer Glasses are authorised sellers of all brands that we stock. All of our products are entirely genuine and purchased directly from the brand manufacturers.

Every product comes with any manufacturer included accessories such as storage case and cleaning cloth as well as any manufacturer anti-counterfeiting features such as security tags and serial numbers which can be checked for authenticity. All our products will include a manufacturer’s warranty card.

We take our reputation very seriously and do not condone counterfeiting. It damages our industry and ultimately consumer safety due to the use of inferior quality products and in the case of sunglasses sometimes little or no UV protection.

Buy with complete confidence from Designer Glasses.

Do you deliver to addresses overseas?

Yes. We have been delivering quality designer eyewear to our overseas customers for many years.

Whilst we will be as flexible as possible and will ship to addresses worldwide, occasionally our strict anti-fraud policies highlight certain countries or regions from where high levels of fraud are being perpetuated. This may result in additional checks being carried out before an order is despatched or even certain countries being temporarily blacklisted thus resulting in no orders being accepted from customers residing there.

Note: Again, due to our anti-fraud policy, once an overseas order has been placed, the delivery address cannot normally be changed.

Can I cancel or change my order once it has been placed?

Provided you contact us as soon as possible after placing your order online, we may be able to cancel or make changes to your non-prescription order. This can only be done by telephone. Please speak to one of our customer services staff on + 44 (0)800 731 8118.

Note: All refunds will be credited back via the original method of payment. A £10 Admin fee will apply to non prescription orders and a £25 Admin fee for bespoke prescriptions.

What is your Returns policy?

In order to qualify for a full refund or exchange, any eyewear purchased from Designer Glasses must be returned in perfect, unworn condition within 14 days of the order despatch date for all UK orders and 21 days for international orders. For more information please read our full Returns and Exchange policy.

Can I track my order?

Yes. Once your order has been dispatched, we will email you with a tracking number for your shipment. The progress can be monitored directly from the courier website.

How safe is it buying from you online? Are my payments secure?

At Designer Glasses we take all possible steps to ensure that ordering with us is as safe and secure as possible. Your personal information remains 100% confidential at all times. All online payment transactions are directly processed through Paypal - Braintree, one of the largest online card payment processors.

Neither Designer Glasses nor any other third party will have access to your financial information (credit card numbers etc.). Your credit card information is never reused except to issue refunds.

What payment methods can I use on the Designer Glasses website?

We accept all major credit/debit cards. Our payment processor Braintree also accepts PayPal™, Google Pay and Apple Pay as methods of payment.

Do you have a high street store that I can visit?

Our head office store is in Erith where we have an extensive range of designer glasses and prescription sunglasses in stock. Our experienced customer services staff and optometrists will be happy to give you any advice regarding your order, prescription or other eyewear requirements including arranging an eye test if required.